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Returns

Returns

You must contact us within 15 days of the original purchase in order to initiate a return. If 15 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. We accept returns for any reason during this 15 day time period.

Returns will not be accepted on merchandise that was previously washed, worn, damaged after purchase, or missing the original tags. It must also be in the original packaging.

Unfortunately, if you choose a shipping method other than our free shipping option, we will not be able to refund your shipping costs (return shipping labels will be provided free of charge).

How to Return Merchandise by Mail

Email us at: info@therenownedshop.com and let us know your order number and the item you'd like to return. Please include the reason for the return in your email.

Once you have contacted us notifying that you’d like to return merchandise, will send you a prepaid return label via email.

Carefully pack your return and attach the provided return label. Also include a copy of your original packing slip.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Exchanges

We replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at info@therenownedshop.com and we will provide a return label (we can also offer a refund as long as you contact us within 15 days after receiving your order). 

If your merchandise does not fit and you’d like to exchange it for a different size, send us an email at info@therenownedshop.com and we will provide a return label (we can also offer a refund as long as you contact us within 15 days after receiving your order).

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@therenownedshop.com.